We are always here for you!

On-time, effective, and satisfactory for everyone – this is how we want to approach your requests. This means that you can reach us via various channels.
The Service Center, Product Development, and Quality Assurance teams are not only highly qualified in matters of technology, they are also always there for you.


Easy to find – easy to understand – easy to use. REDPOINT serves as a central access point to the SAP PLM world.

A DSC account is required to access REDPOINT. To get your login credentials, you need to have a DSC or SAP ECTR customer status or a DSC partner status.

OTRS Ticket System

You would rather contact us in written form? Open a ticket in our OTRS system. The Service Center is responsible for the whole process and offers to trace your request, set a priority, and update you on the status.

A login is required to use the OTRS ticket system. To get your login credentials, you need to have a DSC customer or partner status and be using a live system.

For information on SAP pricelist products, please contact SAP directly.

FCTR Customer Influence Program

Users of Factory Control Center | FCTR are now able to contribute their own ideas and suggestions for future innovations to actively shape further product development. Thanks to an innovative communication platform, the new FCTR Customer Influence Program creates ideal conditions for communicating with FCTR experts.