Questions?

We are always here for you!

On-time, effective, and satisfactory for everyone – this is how we want to approach your requests. This means that you can reach us via various channels.
The Service Center, Product Development, and Quality Assurance teams are not only highly qualified in matters of technology, but they are also always there for you.

REDPOINT

Easy to find – easy to understand – easy to use. REDPOINT is your portal for the PLM world in SAP.

Note:
A DSC account is required to access REDPOINT. To get your login credentials, you need to have a DSC or SAP ECTR customer status or a DSC partner status.

REDPOINT

OTRS Ticket System

You prefer to contact us in written form? Please open a ticket in the Open Ticket Request System | OTRS. Our Service Center has the primary responsibility for the entire ticket processing and provides the traceability of your request, sets a priority, and updates you on the status.

Note:
For information on SAP price list products, please contact SAP directly.

Create a ticket

Your feedback matters!

Your experience with SAP ECTR and our DSC products is valuable – it shows us what matters and how we can improve. Be it performance, usability, or accessibility: Your requirements are our top priority.

There are established ways for providing feedback:

  • For SAP ECTR, use SAP Customer Influence
  • For DSC products, use the OTRS or reach out to your contact person from the support team
Provide feedback now