Service is key to us

The success of a company is not only dependent on modern technologies, but mainly on the people who work with these technologies – our customers.

SAP Platinum Partner
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We are always here for you!

On-time, effective, and satisfactory for everyone – this is how we want to approach your requests. This means that you can reach us via various channels.

The Service Center, Product Development, and Quality Assurance teams are not only highly qualified in matters of technology, they are also always there for you.


DSC Info Portal

A modern design, an intuitive structure, and extensive information on our products: the Info Portal is the contact point for our customers and partners.


A login is required to access the DSC Info Portal. To get your login credentials, you need to have a DSC or SAP ECTR customer status or a DSC partner status.

OTRS Ticket System

OTRS Ticket System

You would rather contact us in written form? Open a ticket in our OTRS system. The Service Center is responsible for the whole process and offers to trace your request, set a priority, and update you on the status.


A login is required to use the OTRS ticket system. To get your login credentials, you need to have a DSC customer or partner status and be using a live system.

For information on SAP pricelist products, please contact SAP directly.

OTRS Ticket System

FCTR Customer Influence Program

Users of Factory Control Center | FCTR are now able to contribute their own ideas and suggestions for future innovations to actively shape further product development. Thanks to an innovative communication platform, the new FCTR Customer Influence Program creates ideal conditions for communicating with FCTR experts.

DSC Service Newsletter

Stay informed. With our Service Newsletter, we would like to inform you in the future about current releases, information and marketing materials relating to SAP Engineering Control Center, Engineering Control Center and Factory Control Center.

Please subscribe to the DSC Service Newsletter. Please note that this service newsletter is only for partners and customers of DSC Software AG.


Service Newsletter Subscription